Shipping Policy

Order Processing

At Lumia Perfumes, we carefully prepare every order to help ensure that your fragrances arrive safely and in perfect condition.

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

During periods of high demand, processing times may be slightly extended.

Delivery Times

We currently ship worldwide.

Delivery times are estimates and may vary depending on local postal services, customs procedures, weather conditions or peak shipping periods.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Delivery destination;
• Selected shipping method;
• Order size and weight.

From time to time, Lumia Perfumes may offer free shipping promotions. Any active promotion will be clearly displayed on our website.

International Shipping & Customs

For international orders, customs duties, taxes or import fees may apply depending on the regulations of the destination country.

These charges are not included in the product price or shipping cost and remain the responsibility of the customer.

Lumia Perfumes is not responsible for delays caused by customs clearance procedures.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Lumia Perfumes cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

If your order appears to be delayed or lost in transit, please contact our customer support team.

We will contact the shipping carrier and assist with the investigation to help resolve the matter as quickly as possible.

Occasional delays may occur due to circumstances beyond our control, including customs inspections, severe weather or carrier disruptions.

Order Changes & Cancellations

To request a modification or cancellation, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, modifications and cancellations are no longer possible.