Frequently Asked Questions

All orders are normally processed within 1–3 business days.

Estimated delivery within the European Union and for international orders is generally 7–15 business days.

Delivery times are estimates and may vary because of customs procedures, local postal services, severe weather, public holidays or carrier disruptions.

Yes. Lumia Perfumes ships to customers throughout Europe, including the United Kingdom, as well as to other international destinations.

Available shipping methods, delivery estimates and applicable charges will be displayed during checkout based on your delivery address.

Lumia Perfumes is committed to offering genuine fragrance products sourced through our selected suppliers and fulfilment partners.

Product packaging, bottle design or labelling may occasionally vary following manufacturer or supplier updates.

Bottle sizes vary depending on the selected product or fragrance set. Many of our mini fragrances are available in sizes between 5 ml and 10 ml.

Please check the individual product description before ordering, as the exact quantity and bottle size will be shown on the product page.

Eligible products may be returned within 14 days of delivery, subject to our return conditions and applicable consumer law.

Fragrance products must generally remain unopened, unused and in their original sealed packaging.

Please contact our support team before returning an item so that we can provide the correct instructions and return address.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Enter that number on our tracking page to view the latest available delivery updates.

We accept the secure payment methods displayed during checkout. Available options may include major debit and credit cards, digital wallets and other local payment methods.

The exact options available may vary depending on your country, device and chosen currency.

You can contact our customer support team through our Contact page, by email or through our available social media channels.

We aim to respond to customer enquiries within 24 hours during business days.